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Privacy Policy

Privacy Policy (New Zealand Privacy Act 2020)

River & Oak New Zealand respects your privacy and is dedicated to protecting your personal information in strict accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).

1. Information We Collect

We collect essential customer information necessary to fulfill your orders and deliver exceptional customer service:

  • Name, billing address, delivery address, and contact details (email and phone number).
  • Payment transaction details processed securely via PCI-DSS compliant encryption gateways (we never store full card numbers).
  • Device and browsing data collected via standard cookies to optimize your site experience.

2. Use of Your Personal Information

Your information is used strictly to process orders, communicate tracking updates, handle customer inquiries, and prevent fraudulent transactions.

3. Data Protection & Non-Disclosure

We implement enterprise-grade 256-bit SSL encryption. We never sell, rent, or trade your personal information to third parties. Data is shared exclusively with necessary service partners (such as NZ Post for delivery and secure payment processors).

4. Access & Correction Rights

Under the Privacy Act 2020, you have the right to request access to and correction of any personal information held by us. Contact us at privacy@riveroaknz.com for any privacy inquiries.