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Shipping Policy

New Zealand Shipping & Delivery Policy

At River & Oak New Zealand, we are committed to providing fast, transparent, and fully tracked delivery across the North Island, South Island, and all rural (RD) addresses throughout New Zealand.

1. Delivery Options & Shipping Rates

  • Standard NZ Tracked Delivery (2–4 Business Days): $6.95 NZD — FREE on all orders over $75 NZD.
  • Express CourierPost Delivery (1–2 Business Days): $11.95 NZD (Order before 2:00 PM NZST for same-day dispatch).
  • Rural Delivery (RD Addresses): Please allow an extra 1–2 business days for rural carrier routing.

2. Order Processing & Dispatch Timeframe

All orders are processed, quality-checked, and dispatched within 24 hours (Monday to Friday, excluding NZ public holidays). Once dispatched, an automated tracking email with a direct tracking link is sent to your email and phone number.

3. Trusted New Zealand Courier Partners

We partner exclusively with leading domestic courier services, primarily NZ Post and CourierPost, ensuring signature verification and safe parcel handling.

4. Customs, Duties & GST

All prices displayed on our website are inclusive of 15% New Zealand GST. There are no hidden fees or surprise customs charges upon delivery.