Refund & Return Policy

Size	NZ / AU	Bust	Waist	Hips	Length
XS	0–2	32"–33"81–84cm	24"–25"61–64cm	34"–35"86–89cm	32"81cm
S	4–6	34"–35"86–89cm	26"–27"66–69cm	36"–37"91–94cm	32.5"82.5cm
M	8–10	36"–38"91–97cm	28"–30"71–76cm	38"–40"97–102cm	33"84cm
L	12–14	39"–41"99–104cm	31"–33"79–84cm	41"–43"104–109cm	33.5"85cm
XL	16	42"–44"107–112cm	34"–36"86–91cm	44"–46"112–117cm	34"86cm

Size	NZ / AU	Waist	Hips	Front Rise	Inseam
XS	0–2	24"–25"61–64cm	34"–35"86–89cm	10.5"27cm	2"5cm
S	4–6	26"–27"66–69cm	36"–37"91–94cm	10.75"27.5cm	2"5cm
M	8–10	28"–30"71–76cm	38"–40"97–102cm	11"28cm	2.5"6cm
L	12–14	31"–33"79–84cm	41"–43"104–109cm	11.25"28.5cm	2.5"6cm
XL	16	34"–36"86–91cm	44"–46"112–117cm	11.5"29cm	2.5"6cm
XXL	18–20	37"–39"94–99cm	47"–49"119–124cm	11.75"30cm	2.5"6cm

Size	NZ / AU	Bust	Waist	Hips	Length
XS	0–2	32"–33"81–84cm	24"–25"61–64cm	34"–35"86–89cm	32"81cm
S	4–6	34"–35"86–89cm	26"–27"66–69cm	36"–37"91–94cm	32.5"82.5cm
M	8–10	36"–38"91–97cm	28"–30"71–76cm	38"–40"97–102cm	33"84cm
L	12–14	39"–41"99–104cm	31"–33"79–84cm	41"–43"104–109cm	33.5"85cm
XL	16–18	42"–44"107–112cm	34"–36"86–91cm	44"–46"112–117cm	34"86cm
XXL	20–22	45"–47"114–119cm	37"–39"94–99cm	47"–49"119–124cm	34.5"87.5cm

Size	NZ / AU	Chest	Waist	Shoulder	Sleeve	Length
XS	0–2	36"91cm	28"71cm	14.5"37cm	23"58cm	29"74cm
S	4–6	38"97cm	30"76cm	15"38cm	23.5"60cm	29.5"75cm
M	8–10	40"102cm	32"81cm	15.75"40cm	24"61cm	30"76cm
L	12–14	43"109cm	35"89cm	16.5"42cm	24.5"62cm	30.5"77.5cm
XL	16	46"117cm	38"97cm	17.25"44cm	25"63.5cm	31"79cm
XXL	18–20	49"124cm	41"104cm	18"46cm	25.5"65cm	31.5"80cm

Size	NZ / AU	Bust	Waist	Shoulder	Sleeve	Length
XS	0–2	34"–35"86–89cm	28"–29"71–74cm	15"38cm	23"58.5cm	20.5"52cm
S	4–6	36"–37"91–94cm	30"–31"76–79cm	15.5"39.5cm	23.5"60cm	21"53.5cm
M	8–10	38"–39"96–99cm	32"–33"81–84cm	16"40.5cm	24"61cm	21.5"54.5cm
L	12–14	41"–42"104–107cm	35"–36"89–91cm	16.75"42.5cm	24.5"62cm	22"56cm
XL	16	44"–45"112–114cm	38"–39"96–99cm	17.5"44.5cm	25"63.5cm	22.5"57cm
XXL	18–20	47"–48"119–122cm	41"–42"104–107cm	18.25"46.5cm	25.5"65cm	23"58.5cm

Size	NZ / AU	Bust	Waist	Hips	Length
XS	0–2	32"–33"81–84cm	24"–25"61–64cm	34"–35"86–89cm	56"142cm
S	4–6	34"–35"86–89cm	26"–27"66–69cm	36"–37"91–94cm	56.5"144cm
M	8–10	36"–37"91–94cm	28"–29"71–74cm	38"–39"96–99cm	57.5"146cm
L	12–14	38.5"–40"98–102cm	30.5"–32"77–81cm	40.5"–42"103–107cm	58"148cm
XL	16	41.5"–43"105–109cm	33.5"–35"85–89cm	43.5"–45"110–114cm	59"150cm

Size	NZ / AU	Bust	Waist	Hips	Length
XS	0–2	32"–33"81–84cm	24"–25"61–64cm	34"–35"86–89cm	33"84cm
S	4–6	34"–35"86–89cm	26"–27"66–69cm	36"–37"91–94cm	33.5"85cm
M	8–10	36"–38"91–97cm	28"–30"71–76cm	38"–40"97–102cm	34"86cm
L	12–14	39"–41"99–104cm	31"–33"79–84cm	41"–43"104–109cm	34.5"88cm
XL	16–18	42"–44"107–112cm	34"–36"86–91cm	44"–46"112–117cm	35"89cm
XXL	20–22	45"–47"114–119cm	37"–39"94–99cm	47"–49"119–124cm	35.5"90cm

Size	Chest/Bust	Shoulder	Sleeve	Length
XS	33"–35"84–89cm	14.5"37cm	23"58cm	25"63.5cm
S	36"–38"91–96cm	15"38cm	23.5"60cm	26"66cm
M	39"–41"99–104cm	15.75"40cm	24"61cm	27"68.5cm
L	42"–44"107–112cm	16.5"42cm	24.5"62cm	28"71cm
XL	45"–47"114–119cm	17.25"44cm	25"63.5cm	29"73.5cm

Size	Chest/Bust	Shoulder	Sleeve	Coat Length
XS	35"–37"89–94cm	15.5"39cm	24"61cm	44"112cm
S	38"–40"96–101cm	16"41cm	24.5"62cm	44.5"113cm
M	41"–43"104–109cm	16.75"43cm	25"63.5cm	45"114cm
L	44"–46"112–117cm	17.5"44cm	25.5"65cm	45.5"115.5cm
XL	47"–49"119–124cm	18.25"46cm	26"66cm	46"117cm

Size	NZ / AU	Chest/Bust	Waist	Shoulder	Sleeve	Coat Length	Hip
XS	0–2	34"–35"86–89cm	26"–27"66–69cm	15"38cm	23.5"60cm	33"84cm	35"–36"89–91cm
S	4–6	36"–37"91–94cm	28"–29"71–74cm	15.5"39.5cm	24"61cm	33.5"85cm	37"–38"94–97cm
M	8–10	38"–40"97–102cm	30"–32"76–81cm	16"40.5cm	24.5"62cm	34"86.5cm	39"–41"99–104cm
L	12–14	41"–43"104–109cm	33"–35"84–89cm	16.75"42.5cm	25"63.5cm	34.5"87.5cm	42"–44"107–112cm
XL	16–18	44"–46"112–117cm	36"–38"91–97cm	17.5"44.5cm	25.5"65cm	35"89cm	45"–47"114–119cm
XXL	20–22	47"–49"119–124cm	39"–41"99–104cm	18.25"46.5cm	26"66cm	35.5"90cm	48"–50"122–127cm

Size	NZ / AU	Chest/Bust	Waist	Shoulder	Sleeve	Coat Length	Hip
XS	0–2	35"–36"89–91cm	27"–28"69–71cm	15.25"38.5cm	23.5"60cm	35"89cm	36"–37"91–94cm
S	4–6	37"–38"94–97cm	29"–30"74–76cm	15.75"40cm	24"61cm	35.5"90cm	38"–39"97–99cm
M	8–10	39"–41"99–104cm	31"–33"79–84cm	16.25"41.5cm	24.5"62cm	36"91.5cm	40"–42"102–107cm
L	12–14	42"–44"107–112cm	34"–36"86–91cm	17"43cm	25"63.5cm	36.5"93cm	43"–45"109–114cm
XL	16–18	45"–47"114–119cm	37"–39"94–99cm	17.75"45cm	25.5"65cm	37"94cm	46"–48"117–122cm
XXL	20–22	48"–50"122–127cm	40"–42"102–107cm	18.5"47cm	26"66cm	37.5"95.5cm	49"–51"124–130cm

New Zealand Returns & Refund Policy

Your satisfaction as a Kiwi customer is our absolute priority. We operate in full compliance with the New Zealand Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986 (FTA), supplemented by our 30-Day Happiness Guarantee.

1. 30-Day Hassle-Free Returns

You have 30 calendar days from the date of package delivery to request an exchange or a full refund.

2. Return Eligibility Criteria

Items must be unworn, unwashed, and free of stains, perfume, or cosmetic marks.
All original brand tags, labels, and hygiene seals must remain intact.
Items must be returned inside their original protective packaging.

3. How to Initiate a Return

To request a return, simply contact our Kiwi customer support team at support@riveroaknz.com (or via our Contact page) with your Order Number and item name. We will provide return authorization details and instructions for our local New Zealand returns hub.

4. Fast Refunds in NZD ($)

Once your returned parcel is inspected and approved at our facility, your refund will be processed back to your original payment method (Debit/Credit Card, Afterpay, Apple Pay, PayPal) within 2–4 business days in New Zealand Dollars (NZD $).

5. Faulty or Damaged Items

Under the Consumer Guarantees Act, if an item arrives damaged or faulty, you are entitled to a full replacement or refund including all postage costs. Please notify us within 7 days of delivery with photos of the issue.